Sports / Live
This page explains what data tglplus collects when you access your account, place bets or process transactions via GoPay, DANA or OVO — and how that data is stored, used and protected. Availability of all account services depends on local law and is offered only in eligible regions.
When you create an account, log in or complete a transaction on tglplus, we collect the information needed to run those actions — your registered email, device identifiers, session timestamps and the payment method you chose (such as GoPay, DANA or OVO). We do not sell this data to third parties. We retain transaction records to support your account history, wallet reconciliation and any dispute you raise with our support team. Session data — including pages visited and bet history — is stored against your account and is visible to you after login in the account dashboard. Cookies help us keep your session active and remember your preferences between visits; you can adjust cookie permissions through your browser at any time. Where local law requires a specific retention period or imposes limits on what we may hold, we follow those requirements. If you access tglplus from a region where service is not available under local law, this policy still governs any data we may have already collected. Any data collected through GoPay, DANA or OVO payment flows is also subject to those providers' own terms, which operate independently of this policy.
Payment data processed via GoPay is captured to record your deposit and withdrawal history. We store the transaction reference and amount; we do not store full payment credentials on our servers.
DANA transfer records appear in your account wallet history. These entries are kept for reconciliation and are accessible to you from the transaction log in your account dashboard after login.
OVO transactions are logged against your account session. If a discrepancy appears, our support team can cross-reference the stored reference against the record shown in your OVO app.
Login timestamps, device type and session duration are retained as part of your account security record. You can review recent login activity from the security section inside your account.
Not every interaction on tglplus falls under the same data rules. The table below distinguishes the four areas this policy addresses, so you know exactly what is and is not covered when you use the platform.
Login events, session tokens and device data are covered. We log when you sign in, from which device type and for how long a session ran. This record is retained and viewable in your account security section.
Deposit and withdrawal records — whether through GoPay, DANA or OVO — are within scope. We store the reference ID and amount. Full payment credentials stay with the payment provider under their own privacy terms.
Game session data (titles opened, bet rounds completed) is logged against your account. This data supports your session history display and is not shared with third-party advertisers.
Links to external services, payment gateways and game studio interfaces operate under their own policies. Once you leave the tglplus domain, this policy no longer governs how that third party handles your data.
Your account data is not locked away. After logging in, the account dashboard shows your transaction history, session records and the profile details we hold. If any detail is wrong — a registered name, email address or contact number — you can submit a correction request directly through our support channel, and we will update the record after verifying your identity. Where local law gives you the right to request deletion of certain data, you can raise that request by contacting support; we will respond with what can be removed and what must be retained for regulatory or financial record purposes. We do not process data correction or deletion requests made by unverified accounts, so having your account active and verified before raising a request keeps the process straightforward.
Log in and go to the account dashboard to see your transaction log, bet history and stored profile fields. No request is needed — this data is already visible to you after authentication.
If a name, email or contact number is recorded incorrectly, open a support ticket with the corrected detail. We verify the request against your account before updating.
For questions about what specific data we hold, how long we keep it or why a particular record exists, contact our support team via live chat or email with your account ID.
Where local law allows, you may request removal of personal data. Submit the request through support; we will confirm which data can be removed and which must be kept for financial compliance.
If you have a specific question about how tglplus stores or uses your data, or you want to exercise any of the rights described on this page, our support team handles these requests. Use the contact paths below and include your registered account email so we can locate your record without delay.
Start a live chat session from the account area. Mention 'privacy' or 'data request' at the start so the team routes your message correctly.
Send a detailed message to our support email address listed in the account help section. Include your account ID and the specific data question or correction you need addressed.
The help centre inside your account dashboard lists current response paths and any region-specific contact instructions relevant to Indonesia-based accounts.
tglplus applies consistent data handling practices across account creation, session activity and payment processing. We do not hold financial credentials from GoPay, DANA or OVO on our own servers; those flow through the respective payment provider's secure interface. Account records, including your bet history and wallet balance, are stored against your authenticated account and protected by session-level access controls. Cookie data collected during browsing is limited to session management and preference storage — we do not build advertising profiles from game activity. Where a change to this policy is made, the updated version is published at this URL and the effective date is noted at the bottom of the page.
GoPay, DANA and OVO transaction references are stored for your wallet history. Full payment credentials are not retained by tglplus — they stay within the payment provider's own secure environment.
Cookies on tglplus keep your session active and remember display preferences. They are not used to build advertising profiles. You can manage cookie permissions through your device browser settings at any time.
Account and transaction records are kept for the period required by applicable financial and legal obligations in supported regions. After that period, records are removed or anonymised in line with the applicable rules.
When this policy changes, the revised version is published here with the effective date clearly noted. Continued use of your account after a policy update means you have seen the current version at this URL.
These are the questions our Indonesia account holders ask most often about how their data is handled. If your question is not answered here, contact support via live chat with your account ID.
We collect the details you enter during account creation — email address, contact number and the identity fields required for account verification. Device and session data is also recorded when you log in. No payment credential is stored on tglplus servers; that data stays with GoPay, DANA or OVO.
Yes. Your transaction history, session log and stored profile details are visible in the account dashboard after login. If you need a more detailed record of what we hold beyond what the dashboard shows, raise a request through support with your account ID.
Open a support ticket via live chat or email and include the field that needs correcting along with the correct version. We verify the request against your account before making any change. Unverified accounts cannot have profile details altered for security reasons.
We do not sell your data. Payment processors like GoPay, DANA and OVO receive only the transaction data needed to complete a transfer. Game studios supply the game content visible in the lobby but do not receive your personal account data through our platform.
Cookies are used to maintain your login session and store display preferences between visits. We do not use cookies to build advertising profiles from your game activity. You can adjust or block cookies through your browser or device settings; some session features may not work correctly if all cookies are disabled.
Transaction and financial records are retained for the period required by applicable legal and financial rules in your region. Personal profile data that is not subject to a retention obligation can be removed on request — contact support and we will confirm what can be deleted and what must be kept.